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PuroBarber Terms and Conditions

Version 1.0, effective October 10, 2026.

This is an English translation provided for convenience. The Spanish version is the governing text: if the two versions differ, the Spanish version prevails.

These terms are a contract between Syatek ("Syatek", "we") and whoever uses PuroBarber: the barbershop or independent barber that creates a business account (the "Business") and the people who create an account to book, review or take part in the community (the "user"). Read them in full before accepting. If anything is unclear, write to us before using the service.

1. Who we are and how to contact us

  • Responsible party: Syatek.
  • Address: Ensenada, Baja California, México.
  • Email: [email protected]. Phone: +52 646 255 5403.

2. Acceptance

You accept these terms by ticking the acceptance box and creating your account, by registering a business, or by accepting them on the screen shown when they change. This electronic acceptance has the same validity as a signature under the Mexican Commerce Code and Federal Civil Code. We keep the date, time, accepted version, IP address and browser as a record.

You must be of legal age to create an account. Whoever registers a business represents that they are authorized to bind it; if they are not, they are personally liable to Syatek.

If the Business signed a written contract or quote with Syatek, that document prevails on anything it regulates differently. Everything else is governed by these terms.

3. What PuroBarber is and what it is not

PuroBarber is a software platform for barbershops and barbers: scheduling and appointments, clients, point of sale, cash register, commissions, inventory, reports, the barber app and Solo Barber mode. It also offers a public directory of barbershops and barbers with bookings and reviews, a community forum and videos.

  • Syatek does not provide barber services. Every appointment, haircut, service or sale is a transaction between the Business and its client. Syatek is not a party to those transactions.
  • Syatek does not receive the payments clients make to the Business for its services or products. Those payments go directly to the Business.
  • It is not tax, accounting, employment or legal advice. Commission, tip, cash and inventory calculations use the settings and data entered by the Business, which must review them.

4. Accounts and security

Everyone must provide truthful information, protect their password and not share it. The Business decides who can access its account and with which role (administrator, supervisor, cashier or barber), and is responsible for what its users do in the system. Anything done with a user's credentials is deemed done by the holder of that account. If you know or suspect someone accessed it without permission, change your password and notify us immediately.

5. Business obligations

The Business is solely responsible, towards its clients, its barbers and employees and any authority, for:

  • the accuracy of the data it enters and publishes, including services, prices, hours and photos;
  • attending the appointments it accepts, their cancellations and changes, the quality of its services, hygiene and any permits its premises require;
  • its charges, tips, commissions and cash handling;
  • its tax obligations: issuing receipts, paying taxes and keeping its accounting records. PuroBarber does not replace the accounting or records the law requires it to keep;
  • its obligations to consumers under the Mexican Federal Consumer Protection Law (or the consumer law that applies to it): disclosing prices and conditions and honoring what it offers;
  • its employment or service relationship with its barbers and employees, including their pay, commissions and social security.

6. Directory, bookings and reviews

  • The profile of the Business and its barbers in the directory is decided and published by the Business, which is responsible for its content.
  • A booking made through the directory is an appointment request with the Business. The Business decides whether to attend, change or cancel it, and must inform the client. Syatek does not guarantee availability or service.
  • Reviews are the opinions of those who write them. The Business must not publish fake reviews, pay for them or request them in exchange for undisclosed benefits. Tools to hide reviews must be used honestly, not to mislead consumers.

7. Personal data entered by the Business: the Business is the controller and Syatek is the processor

The data of clients, barbers and employees that the Business enters or receives in PuroBarber, including bookings it receives through the directory, belong to the Business. For that data, the Business is the controller (responsable) and Syatek is its processor (encargado), under the Mexican Federal Law on the Protection of Personal Data Held by Private Parties. This section is the processing agreement between them.

The Business represents and agrees to:

  • have its own privacy notice and make it available to its clients and employees;
  • have a legal basis to process each item of data and obtain the consent the law requires;
  • enter only what is necessary. It must not write health data, religion, political or union affiliation, ethnic origin or sexual preference in notes or other fields;
  • send reminders and messages only to its clients and not use the system for advertising without consent;
  • handle the access, rectification, cancellation and objection (ARCO) requests of its clients and employees.

Syatek, as processor, agrees to:

  • process that data only to provide the service and following the instructions of the Business, which are those it gives by using the system and those in these terms;
  • not use it for its own purposes, not sell it and not transfer it, unless the Business instructs it or a competent authority orders it;
  • maintain reasonable administrative, technical and physical security measures and keep it confidential, also through the people who work with us, even after the relationship ends;
  • rely only on the providers (sub-processors) listed in the Privacy Notice, with equivalent confidentiality and security obligations. We will give notice before adding a new one;
  • notify the Business without undue delay of any security breach affecting its data, with what we know about what happened and the measures taken;
  • forward to the Business, within 5 business days, any ARCO request one of its clients or employees sends us, and help it respond;
  • when the service ends, return and delete the data as described in section 16.

8. Plans, free trial and charges

  • Plans and prices are published on the pricing page. Solo Barber mode is free. Barbershop plans have a free trial period followed by a monthly fee.
  • Before charging you any amount, we will show you the price, currency, frequency and how to pay and cancel, and you will have to accept them.
  • Recurring charges: if you choose to pay by automatic charge (for example, through Mercado Pago), we will ask for your express consent to those charges, notify you at least 5 calendar days before each charge, and you may cancel at any time, immediately, without penalty and through the same channel you used to sign up, as required by the Mexican Federal Consumer Protection Law. Cancelling stops future charges; the period already paid remains available until it ends.
  • If the monthly fee is not paid, we will notify you and give you time to catch up. After that we may suspend the account. The data remains available for download within the periods in section 16.
  • Syatek does not store card numbers: they are processed directly by the payment provider.

9. Use of PuroBarber by users

  • Bookings: when you book, you give your data to the barbershop so it can serve you. The appointment is with the barbershop, which may confirm, change or cancel it. If you cannot attend, let the barbershop know.
  • Reviews: write only about your own experience, respectfully and without other people's personal data. Your review is published with your name.
  • Forum: what you post is visible to everyone. Do not post insults, harassment, discrimination, sexual, violent or illegal content, unsolicited advertising, or other people's personal data or images without their permission.

10. Content published by businesses and users

Whoever publishes content (photos, texts, services, reviews, posts or comments) is responsible for it and represents that they have the right to publish it. You give us permission, while the content is published, to store, reproduce and display it within PuroBarber solely to provide the service.

Syatek does not review content before it is published and is not required to monitor it. We may hide or remove content that breaches these terms or the law, or when we receive a well-founded notice or an order from an authority, as described in the Legal Notice. We may suspend or cancel the account of anyone who commits serious or repeated breaches.

11. Product store

The sale of products between businesses and users within PuroBarber is not open yet. When it opens, it will have its own conditions, which must be accepted separately before buying or selling.

12. Permitted use

No one may:

  • use PuroBarber for unlawful purposes, to impersonate another person or business, or to mislead consumers;
  • enter data of people unrelated to the Business, or false data;
  • attempt to access other accounts' information, test security without written authorization, or copy, decompile or resell the software;
  • upload files with malicious code, send unsolicited bulk messages or overload the service through automated means.

13. Availability and changes to the service

We work to keep PuroBarber available at all times, but there may be interruptions due to maintenance, provider or internet failures, or force majeure. We will announce scheduled maintenance in advance when possible. We may improve, change or remove features. If we remove an essential feature of a paid plan, we will give at least 30 calendar days' notice.

14. Intellectual property and confidentiality

The software, design, the PuroBarber and Syatek trademarks and the platform's videos and documents belong to Syatek or its licensors. While your account is active, you have a limited, non-exclusive, non-transferable license to use them. The information entered by the Business remains its own, and Syatek treats it as confidential: it only discloses it when required by law or a competent authority, and in that case it notifies the Business unless prohibited.

15. Limitation of liability and indemnification

To the fullest extent permitted by law, Syatek is not liable for:

  • the services, appointments, charges, cancellations or products of businesses, or anything that happens on their premises;
  • content published by businesses and users, including reviews and forum posts;
  • the data entered by the Business or the decisions it makes based on that data or on reports, including its commission and cash calculations;
  • fines, surcharges, consumer complaints, employment claims or any penalty arising from the operation of the Business;
  • failures of equipment or third-party services (internet, messaging, payment provider, recipient's email);
  • lost sales or appointments, lost profits or indirect damages.

In any other case, Syatek's total liability to the Business is limited to the amount the Business paid Syatek in the 12 months before the event giving rise to it. This limit does not apply to damages caused by Syatek's willful misconduct or bad faith, or to anything the law does not allow to be limited. Nothing in these terms limits the rights the law grants to users as consumers.

The Business shall hold harmless and indemnify Syatek, its partners, employees and providers from any claim, fine, penalty, lawsuit or expense, including attorneys' fees, arising from its services and operation, the content it publishes, the information it enters, the use its users make of the service, or a breach of sections 5 to 7.

16. Cancellation, suspension and what happens to the data

  • The Business may cancel at any time from My plan or by writing from the account owner's email to [email protected]. Cancellation takes effect immediately upon confirmation.
  • A user may request the cancellation of their account by writing to [email protected].
  • Syatek may suspend or cancel an account for breach of these terms, non-payment, a security risk or an order from an authority. We will give notice first and a reasonable period to remedy, unless the risk is urgent or the authority prevents it.
  • Business data upon termination: during the following 30 calendar days, the Business may download its reports or ask us for an electronic copy of its information. After that we delete it from the systems in use within a further 30 calendar days at most. Backup copies are deleted when their rotation cycle ends and are not used while they exist. Keeping its accounting and tax records for the legal periods is the Business's obligation.

17. Notices

Notices are sent to the email registered for each account and, where applicable, shown in the system. Notices to Syatek are sent to [email protected].

18. Changes to these terms

If we change these terms, we will publish the new version with its date and notify you by email at least 15 calendar days before it takes effect, except for changes required by law, which apply when the law says. To keep using the service you will have to accept the new version. If you do not accept it, you may cancel at no cost, as described in section 16.

19. Governing law and courts

These terms are governed by the federal laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Tijuana, Baja California, Mexico, and waive any other venue that may correspond to them by reason of their present or future domicile. This does not limit the rights the Federal Consumer Protection Law grants to consumers or their right to go to the Federal Consumer Protection Agency (PROFECO). If you use PuroBarber from another country, you are also protected by the rules of your country that cannot be waived by contract.

This document is published in Spanish and English. If the two versions differ, the Spanish version prevails.

If any part of these terms is held invalid, the rest remains in effect.